About The Position

The Retail Store Manager leads a retail operation and a team of 25–40 team members to deliver strong sales results and an excellent guest experience. The manager owns store performance across the team, finances, operations, and overall guest experience, and serves as the store’s face in the community while building a positive, high-engagement culture. The role includes hiring, training, and developing hourly team members, as well as leading Assistant Store Managers and Shift Supervisors to build a strong talent bench. The Store Manager greets and assists donors and customers, monitors and maintains the store’s appearance, leads monthly employee meetings, attends monthly meetings with the Director and other store managers, and maintains company records and reporting.

Requirements

  • At least 3 years of experience supervising teams of 30 or more employees.
  • Strong familiarity with developing budgets and creating plans to exceed financial expectations.
  • Focus on maintaining and improving Standard Operating Procedures (SOPs).
  • Demonstrated capacity to embrace change.
  • Demonstrated decision-making abilities.
  • Experience hiring and developing staff.
  • Proficiency with the MS Office suite.

Nice To Haves

  • Associate’s or Bachelor’s degree in business or a related subject.
  • Bilingual language skills.
  • Prior military or related not-for-profit experience.

Responsibilities

  • Lead the store team and operation to achieve strong sales results and an excellent guest experience.
  • Own store performance across team, financial, operational, and guest-experience areas.
  • Represent the store in the community and build a positive, high-engagement culture.
  • Hire, train, and develop hourly team members.
  • Lead Assistant Store Managers and Shift Supervisors and build a strong bench of talent.
  • Greet and assist donors and customers.
  • Monitor and maintain the store’s overall appearance.
  • Lead monthly meetings with store employees.
  • Attend monthly meetings with the Director and other store managers.
  • Maintain company records and reporting.
  • Develop budgets and create plans to exceed financial expectations.
  • Maintain and improve Standard Operating Procedures (SOPs).
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