About The Position

The Retail Store Manager leads a dynamic retail operation and inspires a team of 25–40 team members to deliver strong sales results and an excellent guest experience. The manager owns store performance across team leadership, financial results, operations, and the overall guest experience. The role serves as the face of the store in the community and builds a positive, high-engagement culture. The manager hires, trains, and develops hourly team members and leads Assistant Store Managers and Shift Supervisors to build a strong bench of talent. The role also involves greeting and assisting donors and customers, maintaining the store’s appearance, leading monthly employee meetings, attending monthly meetings with the Director and other store managers, and maintaining company records and reporting.

Requirements

  • At least 3 years of experience supervising teams of 30 or more employees.
  • Strong familiarity with developing budgets and creating plans to exceed financial expectations.
  • Focus on maintaining and improving Standard Operating Procedures (SOPs).
  • Demonstrated capacity to embrace change.
  • Demonstrated decision-making abilities.
  • Experience hiring and developing staff.
  • Proficiency with the MS Office suite.

Nice To Haves

  • Associate’s or Bachelor’s degree in business or a related subject.
  • Bilingual language skills.
  • Prior military or related not-for-profit experience.

Responsibilities

  • Lead a team of 25–40 team members to deliver strong sales results and an excellent guest experience.
  • Own store performance across team, financial, operational, and guest-experience areas.
  • Represent the store in the community and build a positive, high-engagement culture.
  • Hire, train, and develop hourly team members.
  • Lead Assistant Store Managers and Shift Supervisors to develop a strong bench of talent.
  • Greet and assist donors and customers.
  • Monitor and maintain the store’s overall appearance.
  • Lead monthly meetings with store employees.
  • Attend monthly meetings with the Director and other store managers.
  • Maintain company records and reporting.
  • Develop budgets and create plans to exceed financial expectations.
  • Maintain and improve Standard Operating Procedures (SOPs).
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