Retail Store Manager

Michaels•Los Angeles, CA

1d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is accountable for leading the team to deliver an excellent customer experience and achieve sales, profit, and other performance goals; ensuring the store is ready to deliver customer brand promises; and planning and communicating workload and KPIs so the team executes effectively within budget. Non-managerial work such as cashiering, setting planograms, and stocking shelves is expected to be minimal, if any. The manager ensures compliance with company procedures, programs, policies, standards, applicable laws, and other requirements. They staff, train, observe, coach, and develop team members; manage performance and, when necessary, disciplinary processes; and identify talent for advancement. The manager also serves as Manager on Duty, maintains operational understanding of all store departments, and ensures managers are cross-trained in custom framing sales and production. The role is based in a public retail store and involves supervising team members and serving customers. Public areas are climate controlled, while some stock rooms may not be; some outdoor work may be required. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The listed total base pay range is $80,300 to $107,100, and the position may be eligible for performance-based bonus compensation.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; some heavy lifting and access to high shelves using a ladder or similar equipment are required.
Must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to SOPs, company programs, applicable laws, policies, and standards.
Hold the team accountable for store conditions, results, and delivering a great customer experience.
Deliver the sales plan, profit plan, and other KPIs in line with annual performance objectives.
Lead the execution of customer brand promises and implement shrink and safety programs to meet goals.
Use company tools to set, prioritize, and communicate goals and manage team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach them to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement.
Use leadership competencies for continued self-development and model accepting, respectful, positive conduct.
Serve as Manager on Duty.
Maintain operational understanding of all store departments and ensure managers are cross-trained in custom framing sales and production.
Perform other duties as assigned.