Retail Store Manager

Charter Communications • Dallas, TX

3d

About The Position

As a Retail Store Manager at Spectrum, you will guide, motivate, and develop a retail team to deliver exceptional customer service, build lasting customer relationships, and drive sales success. You will work alongside the Market Manager to achieve sales and operational goals while maintaining a welcoming, organized retail environment. The role includes coaching and developing employees, supporting store operations, and ensuring company policies and brand standards are upheld.

The position operates in a retail environment with hours spanning seven days a week, including holidays. It involves moderate noise, prolonged standing, lifting up to 35 pounds, following uniform and appearance requirements, being available to the team during store hours, and traveling to other locations as needed.

Requirements

• Bachelor’s degree or equivalent work experience.
• Ability to read, write, speak, and understand English.
• Ability to build effective partnerships across the organization using interpersonal, leadership, influencing, and presentation skills.
• Experience working inside a destination-style retail environment.
• Proven ability to lead others and motivate them to succeed in a sales culture.
• High comfort level with technology, including mobile devices and video platforms.
• Knowledge of and ability to use computer and software applications.
• Ability to prioritize, organize, manage multiple tasks and projects, and handle change effectively.
• Ability to make qualitative judgments.

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• At least 1 year of management experience in a sales or customer service retail environment.
• At least 1 year of telecommunications or wireless experience.
• At least 3 years of sales or customer service experience.
• At least 3 years of experience working in a destination-style retail environment.
• Some experience implementing sales training and employee development programs.
• Some knowledge of identifying sales trends and risks and communicating findings to management.
• Proven change management abilities.

Responsibilities

• Lead and inspire the team alongside the Market Manager to exceed sales targets and operational goals while maintaining a welcoming and organized retail environment.
• Build customer relationships by resolving escalations, listening actively, and using sales techniques to retain and upgrade customers.
• Ensure the store upholds Spectrum’s brand standards and provides outstanding sales and customer care.
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change.
• Identify sales and operational issues and develop actionable strategies to improve store performance.
• Provide expertise on store functions, Spectrum products, pricing, promotions, service features, and competitors.
• Maintain store appearance, inventory management, and staffing while minimizing losses.
• Support employee engagement by onboarding, training, retaining talent, and managing team schedules.
• Provide daily coaching and feedback through various forums to promote continuous learning and high performance.
• Enforce company policies and procedures, including inventory and cash management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager