Store Manager - 122 Westminster

Tandy Leather Factory•Westminster, CO

9d•Onsite

About The Position

The Store Manager is an on-the-floor leader responsible for store sales, customer service, operations, team development, and leathercrafting and Tandy Leather product expertise. The manager builds, trains, and motivates the store team, ensures exceptional customer experiences, and executes operational functions in accordance with company standards to support store success and uphold the Tandy Leather brand. The role spends approximately 90% of its time in the store and 10% building community connections that contribute to business development and sales growth. The Store Manager develops and communicates quarterly sales plans, pursues opportunities to grow the business, maintains visual merchandising and brand standards, and fosters customer and community relationships. The manager also schedules leathercrafting classes, teaches employees and customers, and continually develops knowledge of leathercrafting techniques and products.

Requirements

High school diploma or equivalent work experience.
At least 2 years of retail leadership experience.
Demonstrated expertise in all aspects of store operations.
Adaptability and a proactive approach to learning best practices.
Strong critical-thinking skills to ensure accurate execution of store operations.
Strong motivation to provide exceptional customer service and achieve retail sales.
Ability to engage effectively with diverse customers.
Ability to work independently and collaboratively as a team player and self-starter.
Ability to thrive in a dynamic environment and shift between multitasking and self-directed work.
Willingness to work varied schedules, including weekends and holidays, according to business needs.
Commitment to following company guidelines, policies, and procedures.
Basic computer skills.
Excellent written and verbal communication skills.

Nice To Haves

Bachelor’s degree.
Leathercrafting, art, or creative arts knowledge or skills.

Responsibilities

Drive sales and grow the business by identifying opportunities and implementing initiatives to achieve store sales goals.
Develop and execute a comprehensive quarterly sales plan, communicate it to the team, and monitor progress.
Spend approximately 90% of work time in-store and approximately 10% building community connections that support business development and sales growth.
Execute company operational policies and procedures and maintain brand and visual merchandising standards.
Ensure the store delivers exceptional customer service and a positive retail environment.
Understand the current customer base and develop strategies to engage new customers.
Build customer relationships by listening actively, asking questions, and finding solutions to customer needs.
Represent the Tandy Leather brand and demonstrate knowledge of its strategy, products, and leathercrafting.
Set clear expectations and coach, develop, mentor, and inspire the store team.
Foster teamwork and employee development to support career growth and retention.
Network, recruit, and hire staff to meet store staffing needs, using provided onboarding tools.
Provide continual coaching, balanced performance feedback, and individual development support.
Schedule classes that promote leathercrafting and feature Tandy products.
Practice and develop leathercrafting skills and stay informed about new trends.
Teach Tandy leathercrafting techniques to store employees and customers.
Learn about Tandy Leather products and their appropriate applications for customer needs.