Store Manager - 122 Westminster
About The Position
The Store Manager is an on-the-floor leader responsible for store functions, customer service, retail sales, store operations, team development, and knowledge of leathercrafting and Tandy Leather products. The manager builds, trains, and motivates the store team, delivers exceptional customer service, and executes operational functions to company standards while upholding Tandy Leather’s brand reputation. The role focuses on driving store sales and business growth, maintaining operational and visual merchandising standards, building customer relationships, and creating a positive retail environment. The manager spends 90% of their time in the store and approximately 10% building community connections that support business development and sales. They also recruit and develop employees, schedule leathercrafting classes, teach leathercrafting techniques, and continually expand their knowledge of leathercrafting and Tandy products.
Requirements
- High school diploma or equivalent work experience.
- At least 2 years of retail leadership experience.
- Demonstrated expertise in all aspects of store operations.
- Adaptability and proactivity in learning best practices.
- Strong critical-thinking skills to execute store operations effectively.
- Motivation to provide exceptional customer service and achieve retail sales.
- Ability to engage with diverse customers.
- Ability to work independently and as part of a team.
- Ability to thrive in a dynamic environment and shift between multitasking and self-directed tasks.
- Willingness to work varied schedules, including weekends and holidays, based on business needs.
- Commitment to following company guidelines, policies, and procedures.
- Basic computer skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Bachelor’s degree.
- Leathercrafting, art, or creative arts knowledge or skills.
Responsibilities
- Drive sales and grow the business by implementing initiatives and identifying new opportunities.
- Develop and execute a quarterly sales plan, communicate it to the team, and monitor progress toward business goals.
- Spend 90% of work time in-store and approximately 10% building community connections that support business development and sales growth.
- Execute company operational policies and procedures and maintain brand and visual merchandising standards.
- Ensure the store consistently delivers an exceptional customer experience.
- Understand the current customer base and develop strategies to engage new customers.
- Build customer relationships by listening, asking questions, and finding solutions to customer needs.
- Represent the Tandy Leather brand and promote customer and team engagement through exceptional service.
- Set clear expectations and coach, develop, mentor, and inspire the team to improve performance.
- Foster a supportive, collaborative environment that encourages development and talent retention.
- Network, recruit, and hire staff to meet staffing needs, using provided onboarding tools.
- Provide ongoing coaching, balanced performance feedback, and individual development.
- Schedule classes that promote leathercrafting and feature Tandy products.
- Practice and develop leathercrafting skills and stay curious about new trends.
- Teach employees and customers Tandy leathercrafting techniques.
- Learn about Tandy leather products and advise on their appropriate applications for customer needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
