Retail Store Manager (New Location at Merrick Park)

New Balance•Shops at Merrick Park, FL

24d•Onsite

About The Position

New Balance is hiring a Retail Store Manager for its new inline location at the Shops at Merrick Park, scheduled to open in February 2027. The manager is responsible for the store’s staff, operations, and presentation, inspiring the team and consistently demonstrating New Balance’s values of integrity, teamwork, and total customer satisfaction. The Store Manager sets the store’s strategic direction to reach sales and budget goals, builds and develops the team, and maintains a strong customer-service culture. The role includes managing store operations and business rhythms, maintaining visual merchandising standards, analyzing market trends with the District Manager, developing employee performance, building community connections, and promoting safety.

Requirements

Must be at least 18 years of age.
3–6 years of store management experience; some stores in high-volume areas may require more.
Proficiency with POS systems and Microsoft Office.
Experience developing staff through staffing, coaching, counseling, or similar activities.
Knowledge of retail operations, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Willingness to work a flexible schedule to meet business demands, which may include weekends and holidays.
Ability to lift 4 lbs. constantly and a maximum of 8 lbs. occasionally; kneel or squat frequently; move product boxes up to 50 lbs. with assistance if necessary; stand for extended periods; climb ladders occasionally; and climb and descend stairs frequently, depending on location.

Responsibilities

Create and maintain a total customer satisfaction culture by ensuring the team is fully trained on the NB GUEST service model.
Set the store’s strategic direction to reach sales and budget goals.
Hire team members and take ownership of their growth and development.
Develop ways to increase store traffic and meet financial goals.
Execute weekly and monthly business rhythms and tasks to ensure smooth store operations.
Maintain visual merchandising standards and keep the store looking fresh.
Coordinate volunteer opportunities to build the brand in the communities served.
Analyze market trends with the District Manager to drive sales.
Maintain positive employee relations and open communication throughout the store.
Communicate with the District Manager about coaching strategy and conflict resolution.
Conduct regular employee performance reviews.
Promote and follow safety protocols.