T-Mobile Retail Store Manager NEW HARTFORD | Seneca Tpke

Arch Telecom•New Hartford, NY

3d•Onsite

About The Position

Arch Telecom, a national T-Mobile Preferred Retailer with more than 200 stores, is hiring a Retail Store Manager to lead a retail team and bring the T-Mobile brand and Arch Telecom’s core values to life. The manager serves as a brand ambassador, creates energy around products and services, and leads a fast-paced, customer-focused store environment. The role centers on building customer relationships, understanding individual needs, and educating customers about devices, plans, services, accessories, and Internet of Things products. The manager oversees store functions, including sales, inventory, and implementation of new programs and initiatives, to meet or exceed sales goals. They lead by example in delivering personalized solutions and patient, honest, empathetic service; use digital tools to demonstrate coverage, plans, and device and account features; and complete training on the in-store experience, systems, processes, and resources. They also partner with colleagues across business and customer service channels to resolve customer issues, hand off small-business leads, and support shared accountability for the customer experience and company success.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours.

Nice To Haves

Competitive drive and confidence in a fast-paced sales environment.
Willingness to lead a team while serving customers and resolving issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and share sales and service best practices.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of technology in the store.
Oversee store sales, inventory, and implementation of new store programs and initiatives.
Meet or exceed store sales goals.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Deliver patient, honest, and empathetic service and sales support.
Use digital tools to demonstrate network coverage, plans and services, and device and account features, including inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and support shared accountability for company success.