T-Mobile Retail Store Manager LEXINGTON | N Lee Hwy

Arch Telecom•Lexington, VA

96d•$60,000 - $140,000•Onsite

About The Position

Arch Telecom’s Retail Store Manager (RSM) leads a retail team and brings the T-Mobile brand to life. The RSM serves as a brand ambassador, leads by example, and creates energy around products and services in a fast-paced sales environment where customer needs come first. The role focuses on building meaningful customer connections, understanding individual needs, and educating customers about device and service solutions. The RSM oversees store functions, including sales, inventory, and implementation of new programs and initiatives, while working to meet or exceed sales goals. They demonstrate technology, identify personalized solutions, use digital tools to support customer interactions, and help ensure the store provides a high-quality customer experience. The role also involves training, partnering across channels to resolve issues and identify small-business leads, and building accountable peer relationships. This is a full-time position requiring 45 hours of availability. The listed salary range is $60,000–$140,000 per year, base plus commission.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, listed as 45 hours.
Leadership ability and confidence to succeed in a fast-paced sales environment.
Ability to share best practices, serve customers, and help resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and demonstrate effective sales and customer-service practices.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of devices and technology.
Oversee store functions, including sales, inventory, and implementation of new programs and initiatives.
Meet or exceed store sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and promote shared accountability for company success.
Provide customer service with patience, honesty, and empathy.