Retail Store Manager

Charter Communications•San Diego, CA

About The Position

The Retail Store Manager at Spectrum leads and develops the retail team to deliver exceptional customer service, build customer relationships, and achieve sales and operational goals. Working alongside the Market Manager, the role maintains Spectrum’s brand standards and store operations while improving sales performance, supporting employee engagement, and ensuring a welcoming, organized retail environment. The position works in a retail setting with hours spanning seven days a week, including holidays. The manager must be available to the team during store hours and may travel to other locations as needed. The work involves moderate noise, prolonged standing, lifting up to 35 pounds, and following uniform and appearance requirements.

Requirements

Bachelor’s degree or equivalent work experience.
Ability to read, write, speak, and understand English.
Ability to build effective partnerships across the organization using interpersonal, leadership, influencing, and presentation skills.
Experience working inside a destination-style retail environment.
Proven ability to lead and motivate others in a sales culture.
High comfort level with technology, including mobile devices and video platforms.
Knowledge of and ability to use computer and software applications.
Ability to prioritize, organize, manage multiple tasks and projects, and handle change effectively.
Ability to make qualitative judgments.

Nice To Haves

At least 1 year of management experience in a sales or customer service retail environment.
At least 1 year of telecommunications or wireless experience.
At least 3 years of sales or customer service experience.
At least 3 years of experience working in a destination-style retail environment.
Some experience implementing sales training and employee development programs.
Some knowledge of identifying sales trends and risks and communicating findings to management.
Proven change management abilities.

Responsibilities

Lead and inspire the team alongside the Market Manager to exceed sales targets and operational goals.
Ensure the store provides a welcoming, organized environment and upholds Spectrum’s brand standards for sales and customer care.
Build customer relationships by resolving escalations, listening actively, and using sales techniques to retain and upgrade customers.
Assess sales behaviors and product knowledge and collaborate with management to drive improvements and embrace change.
Identify sales and operational issues and develop strategies to improve store performance.
Provide expertise on store functions, Spectrum products, pricing, promotions, service features, and competitors.
Maintain store appearance, inventory management, and staffing while minimizing losses.
Support employee engagement by onboarding, training, and retaining talent and managing team schedules.
Provide daily coaching and feedback through various forums to promote continuous learning and high performance.
Enforce company policies and procedures, including inventory and cash management.