Retail Store Manager

King Ranch•College Station, TX

11d

About The Position

The Retail Store Manager promotes a positive culture among the store team and cross-functional partners and consistently delivers an exceptional customer experience. The manager mentors store team members on product knowledge, active selling techniques, and King Ranch brand heritage, and executes promotions and marketing activities in alignment with brand direction and standards. The role maintains merchandising, store presentation, cleanliness, organization, and recovery standards. It includes planning employee schedules, reporting weekly store payroll, supervising and training employees, conducting inventory cycle counts, managing merchandise replenishment, and ensuring daily tasks follow the store plan. The manager also upholds security and safety requirements, company policies, and a risk-free environment; communicates with cross-functional partners to address negative customer feedback; processes cash register transactions; performs opening and closing duties; and interviews, hires, and trains employees.

Requirements

High school diploma.
At least 3 years of experience providing exceptional customer experience, preferably in retail.
Proven experience managing teams in a customer-focused or selling environment, with a track record of driving success.
Detail-oriented and organized.
Resourceful and proactive, with the ability to take initiative and take on additional tasks during peak times.
Effective problem-solving skills.
Excellent verbal and written communication skills.
Proficient computer skills.
Flexible and adaptable.
Passion for attracting, developing, and retaining diverse and dynamic teams.

Responsibilities

Promote and consistently demonstrate a positive culture with the store team and cross-functional partners.
Deliver an exceptional customer experience to all guests.
Coach store team members on product knowledge, active selling techniques, and King Ranch brand heritage.
Execute promotions and marketing activities in alignment with King Ranch brand direction and standards.
Maintain merchandising and store presentation standards.
Plan, prepare, and manage employee work schedules and report store payroll weekly.
Supervise, train, and conduct regular inventory cycle counts.
Manage replenishment of sales floor merchandise from backstock and prepare warehouse replenishment orders.
Ensure sales associates complete tasks and daily activities according to the store plan.
Ensure employees comply with security and safety laws and procedures and King Ranch Inc. policies, maintaining a risk-free environment.
Communicate with appropriate cross-functional partners to mitigate negative customer feedback.
Maintain sales floor organization, cleanliness, and recovery standards.
Process cash register transactions accurately and efficiently.
Perform duties required to open and close the business each day.
Interview, hire, and train employees.