Retail Store Manager

Charter Communications • Newburgh, NY

4d

About The Position

The Retail Store Manager at Spectrum leads, motivates, and develops a retail team to deliver exceptional customer service, build lasting customer relationships, and achieve sales and operational goals. Working alongside the Market Manager, the role supports store performance, employee growth, and a welcoming, organized retail environment. The manager provides expertise on store operations, Spectrum products, pricing, promotions, service features, and competitors, while maintaining brand standards and operational excellence.

Requirements

• Bachelor’s degree or equivalent work experience.
• Ability to read, write, speak, and understand English.
• Ability to build effective partnerships across the organization, using interpersonal, leadership, influencing, and presentation skills.
• Experience working in a destination-style retail environment.
• Proven ability to lead and motivate others in a sales culture.
• High comfort level with technology, including mobile devices and video platforms.
• Knowledge of and ability to use computer and software applications.
• Ability to prioritize, organize, manage multiple tasks or projects, and handle change effectively.
• Ability to make qualitative judgments.

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• At least 1 year of management experience in a sales or customer service retail environment.
• At least 1 year of telecommunications or wireless experience.
• At least 3 years of sales or customer service experience.
• At least 3 years of experience working in a destination-style retail environment.
• Some experience implementing sales training and employee development programs.
• Some knowledge of identifying sales trends and risks and communicating findings to management.
• Proven change management abilities.

Responsibilities

• Lead and inspire the team alongside the Market Manager to exceed sales targets and operational goals.
• Maintain a welcoming and organized retail environment.
• Build customer relationships by resolving escalations, listening actively, and using sales techniques to retain and upgrade customers.
• Ensure the store meets Spectrum brand standards and delivers outstanding sales and customer care.
• Assess sales behaviors and product knowledge, and collaborate with management to drive improvements and adapt to change.
• Identify sales and operational issues and develop strategies to improve store performance.
• Provide expertise on store functions, Spectrum products, pricing, promotions, service features, and competitors.
• Maintain store appearance, inventory management, and staffing while minimizing losses.
• Support employee engagement by onboarding, training, and retaining talent, and managing team schedules.
• Provide daily coaching and feedback through various forums to promote learning and high performance.
• Enforce company policies and procedures, including inventory and cash management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager