Retail Store Manager

Charter Communications • Novi, MI

3d

About The Position

As a Retail Store Manager at Spectrum, you will guide, motivate, and develop a retail team to deliver exceptional service, build customer relationships, and achieve sales and operational goals. Working alongside the Market Manager, you will support store performance, employee growth, customer care, and compliance with Spectrum’s brand standards and procedures.

Requirements

• Bachelor’s degree or equivalent work experience.
• Ability to read, write, speak, and understand English.
• Ability to build effective partnerships across the organization using interpersonal leadership, influencing, and presentation skills.
• Experience working in a destination-style retail environment.
• Ability to lead and motivate others in a sales culture.
• High comfort level with technology, including mobile devices and video platforms.
• Knowledge of and ability to use computer and software applications.
• Ability to prioritize, organize, manage multiple tasks or projects, and handle change effectively.
• Ability to make qualitative judgments.

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• 1+ years of management experience in a sales or customer service retail environment.
• 1+ years of telecommunications or wireless experience.
• 3+ years of sales or customer service experience.
• 3+ years of experience working in a destination-style retail environment.
• Some experience implementing sales training and employee development programs.
• Some knowledge of identifying sales trends and risks and communicating findings to management.
• Proven change management abilities.

Responsibilities

• Lead and inspire the team alongside the Market Manager to exceed sales targets and operational goals while maintaining a welcoming, organized retail environment.
• Build customer relationships by resolving escalations, listening actively, and using sales techniques to retain and upgrade customers.
• Ensure the store meets Spectrum’s brand standards and provides outstanding sales and customer care.
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change.
• Identify sales and operational issues and develop strategies to improve store performance.
• Provide expertise on store functions, Spectrum products, pricing, promotions, service features, and competitors.
• Maintain store appearance, inventory management, and staffing while minimizing losses.
• Support employee engagement by onboarding, training, retaining talent, and managing team schedules.
• Provide daily coaching and feedback to promote continuous learning and high performance.
• Enforce company policies and procedures, including inventory and cash management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager