About The Position

Lovisa is hiring a Retail Store Manager In-training to lead and develop a retail team, deliver sales results, and create a vibrant, customer-focused store environment. The role includes coaching team members, achieving sales targets and KPIs, managing day-to-day operations and stock presentation, maintaining visual merchandising standards, and supporting team development. The position is based at Potomac Mills.

Requirements

  • Confident and enthusiastic leadership.
  • A fashion-focused approach and the ability to inspire and motivate a team.
  • Confidence managing operations, driving results, and creating a positive team culture.
  • A customer-first mindset and commitment to creating memorable in-store experiences.
  • Ability to work toward sales targets and create an engaging store atmosphere.

Responsibilities

  • Inspire and coach the team to deliver exceptional customer experiences that reflect Lovisa’s brand values.
  • Drive store performance by achieving sales targets and KPIs while maintaining a fun and energetic store atmosphere.
  • Lead day-to-day operations and ensure stock is well-managed and presented on-brand.
  • Champion Lovisa’s 10 + 1 Culture Commitments and foster strong team connections.
  • Provide ongoing development and training to improve the team’s skills and confidence.
  • Maintain visual excellence through engaging merchandising that showcases current jewellery trends and attracts customers.

Benefits

  • Career growth opportunities, including potential in-store advancement and international pathways.
  • A paid day off on the employee’s birthday.
  • Jewellery discounts, exclusive competitions, and rewards recognizing team members’ work.
  • Hands-on training in retail, customer service, and ear and body piercing.
  • A supportive, fun, and collaborative team environment.
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