JP's Pastry - Retail Store Lead

JPs Cupcakery LLC•Greensboro, NC

13d•$17 - $21

About The Position

JP’s Pastry is a dedicated gluten-free bakery offering baked goods, breads, desserts, and prepared meals. The Retail Store Lead is a hands-on leader responsible for the day-to-day operation of an assigned retail store and works alongside Retail Associates. The role sets the standard for customer service, keeps products available and well presented, follows through on daily priorities, and serves as the main point of contact between the store team and management. The position is based at JP's Pastry - Greensboro, is full-time, pays $17 to $21 based on experience, and reports to the CFO. The role involves extended standing and walking; bending, reaching, stocking, cleaning, moving product cases, and working around refrigerated and frozen products. Essential duties may be performed with reasonable accommodation.

Requirements

Retail, customer service, or food-service experience.
Ability to direct daily work respectfully, give clear feedback, and follow through on expectations.
Strong organization, attention to detail, communication, and basic math skills.
Comfort using a POS system and learning inventory procedures.
Ability to work independently, prioritize during busy periods, and use slower periods productively.
Reliable attendance and availability for the assigned schedule, including weekends and holiday periods as needed.
Willingness to learn gluten-free products, ingredient information, and safe food-handling procedures.

Nice To Haves

Prior keyholder, shift lead, or supervisory experience.
Square POS experience.

Responsibilities

Greet customers, assist with purchases, and provide friendly, knowledgeable service.
Lead daily workflow by assigning tasks, communicating priorities, and verifying that work is completed accurately and on time.
Keep shelves, displays, refrigerators, and freezers stocked; address empty displays and low inventory.
Receive deliveries, verify quantities and condition, store products promptly, and report shortages, damage, or discrepancies.
Monitor inventory, complete counts, submit replenishment orders, rotate products by date, and document waste and inventory adjustments under company procedures.
Train and coach associates on customer service, product knowledge, Square POS, stocking, cleaning, and opening and closing procedures.
Model professional conduct, punctuality, teamwork, and productive use of scheduled work time; address concerns and escalate recurring issues to management.
Complete opening and closing checklists, cash counts, register reconciliation, and store security procedures as assigned.
Process transactions accurately and handle refunds, discounts, and customer concerns within assigned authority.
Support sales by recommending relevant products and accurately explaining promotions and the loyalty program.
Follow food safety, sanitation, product labeling, storage, and temperature-monitoring procedures; report equipment problems promptly.
Use approved labels and product information to answer ingredient and dietary questions; do not guess about allergens or make unsupported safety guarantees.
Maintain clean and organized sales, checkout, storage, and restroom areas; ensure cleaning duties are shared and completed.
Support scheduling and coverage coordination as assigned; notify management promptly of staffing gaps.
Communicate customer feedback, sales opportunities, product needs, attendance concerns, and operational issues to management.
Perform other related retail duties as assigned.