Pastry Cook - Pastry

Hard Rock Hotel & Casino Ottawa • Bristol, TN

2d • $14 - $19

About The Position

The Pastry Cook is responsible for consistently preparing, cooking, and garnishing quality desserts for the property’s venues, including RT 60, NYY, Sessions, Rock Shop, Banquets, and In Room Dining. The role contributes to maintaining a clean, organized, and harmonious kitchen and helps create desserts aligned with approved concepts, including regionally inspired desserts. The Pastry Cook ensures food safety and sanitation guidelines are followed in accordance with applicable local and federal regulations.

The position also involves supporting kitchen operations, communicating professionally with staff, assisting guests, promoting property outlets, and contributing to a positive and safe environment for employees and guests. Team members are expected to follow company standards and policies, protect confidential information and the Hard Rock brand, and use programs designed to help Save the Planet. Additional duties may be assigned by department managers and supervisors.

The stated pay range is $14–$19 per hour. Benefits are described as comprehensive, may vary with employment status, and are detailed on the company’s career site.

Requirements

• Secondary school degree preferred and/or at least 2 years of previous work experience in service.
• Ability to communicate information and ideas using basic written or spoken language.
• Ability to weigh flour and produce different styles of dough, such as sourdough, baguettes, and dinner rolls.
• Ability to decorate cakes and custom-made pastries and desserts, including garnishes such as flowers and chocolate decorations.
• Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
• Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
• Ability to deal effectively with internal and external customers and staff, including situations requiring patience, tact, and diplomacy.
• Ability to move throughout the business, including standing, walking, kneeling, and bending, for extended periods.
• Ability to make repetitive movements of the arms, hands, and wrists.
• Ability to communicate verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hands above the shoulders.
• Ability to regularly lift, push, pull, balance, or carry objects up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud or noisy environments.
• Must meet legal requirements for any required licensing.

Nice To Haves

• Secondary school degree.
• Fluency in additional languages beyond English.
• Understanding of lifestyle hotels and premium dining products and services.

Responsibilities

• Follow kitchen safety procedures and personal and kitchen sanitation procedures.
• Report safety, sanitation, and similar violations to the chef.
• Operate, maintain, and clean kitchen equipment according to instructions.
• Set up stations with utensils, equipment, and other needed items.
• Receive and store food according to standards, rotate products, and maintain proper storage temperatures.
• Review the production schedule at the beginning of each shift and ensure necessary items are stocked.
• Prepare items according to recipe cards, plating guides, and photographs.
• Maintain cleanliness by disposing of trash, wiping work areas, cleaning equipment, and returning utensils.
• Follow workplace health and safety guidelines and safety data sheets when storing and handling toxic substances.
• Maintain positive and professional communication with staff and provide recognition to others.
• Participate in meetings about programs, products, procedures, opportunities, special events, and other activities.
• Help ensure a healthy and safe environment for co-workers and guests.
• Learn property facilities, services, hours, events, conferences, and amenities to assist guests; promote outlets, provide directions or escorts when possible, and resolve complaints using property procedures.
• Help create a positive environment where employees can maximize their potential and listen to feedback to improve performance.
• Work as a team to complete activities that support Amplified Service and participate in Sound Check meetings on each shift.
• Offer a warm greeting, take initiative to assist throughout the property, and practice the company’s mission, values, mottos, culture, and spirit.
• Operate ethically to protect the Hard Rock brand and utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, guidelines, applicable laws, and regulations.
• Communicate with supervisors and managers to ensure assigned duties are completed to standard and coordinate with other departments as needed.
• Present a professional image and maintain confidentiality of guest, employee, and company information.
• Perform additional duties as requested by department managers and supervisors.

Benefits

• A comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED