Retail Store Associate

Lighthouse Immersive Studios, Inc•Moreno Valley, CA

59d•Onsite

About The Position

The Retail Store Associate supports the day-to-day operation of the venue’s retail store and is responsible for providing an exceptional guest experience while assisting with merchandise sales, point-of-sale transactions, stocking, inventory, merchandising, store appearance, and daily retail operations. Reporting to the Retail Store Manager, the Retail Store Associate serves as a knowledgeable and welcoming resource for guests, maintains strong retail and service standards, and supports the overall sales and operational goals of the venue.

Requirements

High school diploma or equivalent preferred.
Previous retail, customer service, hospitality, attractions, entertainment, museum, or other guest-facing experience preferred.
Strong customer service and interpersonal skills.
Ability to communicate clearly and professionally with guests, coworkers, and management.
Comfortable operating a point-of-sale system and processing cash and credit card transactions.
Basic understanding of retail sales, merchandising, stocking, and inventory procedures preferred.
Strong attention to detail and ability to accurately complete transactions and maintain merchandise.
Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
Dependable, punctual, professional, and guest-focused.
Ability to work independently while also contributing as part of a team.
Willingness to learn merchandise offerings, operating procedures, and venue service standards.
Flexibility to work daytime, afternoon, and evening shifts, including weekends and holidays.

Nice To Haves

Familiarity with Lightspeed POS or a similar point-of-sale system is considered an asset.

Responsibilities

Provide friendly, professional, and efficient customer service to all guests.
Welcome guests to the retail store and assist with merchandise selection, product information, and general questions.
Process merchandise sales accurately using the point-of-sale system, including cash, credit card, and other approved payment methods.
Follow established cash-handling procedures and immediately report transaction or cash discrepancies to the Retail Store Manager or Venue Management.
Support retail sales goals by actively engaging with guests and identifying opportunities to recommend merchandise.
Maintain knowledge of available merchandise, pricing, promotions, and product offerings.
Assist with merchandise displays, product placement, store presentation, and visual merchandising.
Restock merchandise throughout the day and ensure displays remain organized, attractive, and appropriately stocked.
Assist with receiving, unpacking, organizing, labeling, and storing merchandise and operating supplies.
Participate in regular inventory counts and assist with maintaining accurate merchandise and stock records.
Notify the Retail Store Manager when merchandise, supplies, or other inventory items need to be replenished.
Maintain a clean, organized, safe, and visually appealing retail environment.
Assist with opening and closing procedures as assigned.
Maintain proper organization of stockrooms, storage areas, merchandise displays, and point-of-sale areas.
Respond to guest questions and concerns professionally and escalate service issues to the Retail Store Manager or Venue Management when appropriate.
Follow all company policies, procedures, safety requirements, loss-prevention practices, and operational standards.
Support venue promotions, special events, activations, and other guest experience initiatives as needed.
Collaborate with other venue departments to support overall operations and the guest experience.
Perform other duties as assigned.