Retail Store Associate

Rowan•Naperville, IL

19d•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Downtown Naperville studio. The associate creates a welcoming piercing and shopping experience, helps customers with ear-piercing appointments and jewelry selections, shares product knowledge, and supports the studio’s cleanliness and safety standards. This is an hourly, non-exempt position reporting to a Studio Manager, with weekend support required. The role includes customer service and sales, studio upkeep and inventory support, teamwork with studio managers and nurse piercers, and administrative tasks such as processing transactions and maintaining customer records. The position requires working weekends, nights, and holidays, and includes standing for a full eight-hour shift and occasional physical tasks such as lifting up to 25 pounds.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for a full eight-hour shift.
Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Commitment to follow through on commitments.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.
Independent, can-do attitude.
Exceptional customer-service orientation.
Ability to thrive in a busy environment and stay productive during quieter periods.
Enjoyment of spending time with people; friendly, outgoing, and easy to get along with.
Enjoyment of teamwork and willingness to be flexible and lend a helping hand.

Responsibilities

Warmly greet customers and help create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer questions about piercing procedures, aftercare, and products in person and by phone.
Promote and upsell Rowan products, including non-piercing jewelry and aftercare kits.
Maintain current knowledge of product materials, styles, and care instructions.
Work toward individual sales targets and performance metrics by communicating the value of Rowan’s services and products and converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with necessary supplies.
Follow health and safety regulations, particularly those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Collaborate with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions.
Support studio-wide goals and maintain a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.