Retail Store Associate

Concentric LLC•Everett, WA

17d•$20 - $21•Onsite

About The Position

The Retail Store Associate supports customer service and operational efficiency in a battery retail environment. The role provides product and service information, handles customer inquiries and concerns, processes sales and transactions, installs vehicle batteries, performs other in-store services, and delivers orders to local commercial accounts as needed. The associate also manages inventory records and store operations, maintains a clean and organized retail space, and follows safety and security procedures. This position reports to the Store Manager and has no direct reports. The role includes weekend and evening work, store opening and closing duties as needed, and a variety of shifts. Performance is evaluated through sales, customer satisfaction, issue resolution, management observation, and other supervisor-assigned indicators. The work is performed primarily in a retail store alongside coworkers, with customer interactions and driving to and from customer locations. The environment has moderate noise. The role requires sitting or standing for up to eight hours, frequent walking and reaching, and occasionally lifting or moving up to 75 pounds.

Requirements

High school diploma or GED.
Pass a background check and drug screen.
Valid state driver’s license and a clear driving record meeting company driving eligibility requirements, including at least three years of driving experience.
At least one year of retail customer service experience.
At least 18 years of age.
Ability to adapt to a fast-changing environment.
Strong communication, problem-solving, and analytical skills.
Ability to develop and maintain workplace relationships with an emphasis on customer satisfaction.
Ability to organize one’s own work and work independently with limited supervision.
Ability to work with people from diverse backgrounds and with diverse needs, including across remote offices.
Ability to clearly communicate ideas in writing and verbally to internal and external customers and listen effectively to customer needs.
Ability to collaborate with other departments.
Attention to detail and accuracy.
Ability to work a variety of shifts.

Nice To Haves

Retail customer service experience in automotive parts.
Proficiency in Microsoft Office Suite, Salesforce, or Counterpoint.

Responsibilities

Maintain reliable attendance and punctuality.
Follow safety guidelines, complete safety training, and use personal protective equipment.
Greet and assist customers by phone or in person, provide product and service information, take or enter orders, cancel accounts, and document complaints professionally.
Maintain invoicing and sales records, accept payments, and process credit cards accurately.
Process exchanges, returns, warranties, and core transactions according to company policy.
Install vehicle batteries according to diagrams, manuals, and manufacturer specifications, and perform other in-store customer services.
Deliver orders to local commercial accounts as needed while following state traffic laws.
Process inventory counts, stock adjustments, and store-to-store transfers in a timely manner.
Complete daily operational tasks and keep the retail area and battery charging stations clean and organized.
Enter inventory data using computer data-entry devices and keep records organized and accessible.
Recommend improvements to product placement, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Maintain a clean store and professional appearance.
Work weekends and evenings and perform store opening or closing duties as needed.
Follow building security procedures when entering and exiting.
Perform other duties as assigned by a supervisor.

Benefits

Competitive pay, incentive opportunities, and overtime potential for hourly employees.
Three medical plan options with employer premium contributions, starting on day one.
Employer-paid dental and vision insurance, starting on day one.
Health Savings Account with company contribution for eligible High Deductible Health Plans.
Medical and dependent care Flexible Spending Accounts.
Company-paid life and AD&D insurance and short- and long-term disability coverage, starting on day one.
401(k) plan with 100% match on the first 4% of employee contributions.
Eight paid holidays.
For full-time employees, 128 hours of paid time off annually.
Employee-paid accident, critical illness, and hospital indemnity insurance.
Employee-paid legal plans, identity protection, pet insurance, and home and auto discounts.
Training and mentoring.
Advancement opportunities.