Retail Store Associate

Sherwin-Williams•University Heights, OH

3d•Onsite

About The Position

This part-time Retail Store Associate position supports the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, identifying their needs, answering product questions, and recommending suitable products and services. Associates resolve customer concerns, maintain product knowledge and store presentation standards, provide excellent customer service, and work toward store sales goals. The position is at Store #701096, 2193 South Taylor Road, University Heights, OH 44118, with a hiring rate of $13.75 per hour. The role involves contact with customers, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that it conducts criminal-history reviews to protect its operations and the safety of customers, staff, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without now or in the future requiring sponsorship for an employment work visa.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about offered products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.