Retail Store Associate

Rowan•Amherst, NY

17d•$17 - $20

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Station Twelve studio. The associate creates a welcoming piercing and shopping experience, helps customers select and style piercings and jewelry, shares product knowledge, and supports the studio team. The role also includes maintaining cleanliness, safety, inventory, and visual displays, while providing support during busy periods and helping achieve studio sales goals. This is an hourly, non-exempt position reporting to the Studio Manager. Candidates should have open and flexible availability from week to week.

Requirements

Must be able to work weekends, nights, and holidays.
Open and flexible availability, with flexibility from week to week.
Strong communication skills.
Strong basic math skills.
Able to climb ladders, bend, lift, push, and reach above and below the waist.
Able to lift up to 25 pounds.
Able to stand for a full eight-hour shift.
Independent thinker with a can-do attitude.
Committed to following through on commitments.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.
Exceptional customer-service orientation.
Comfort working in a busy environment and staying productive during quieter periods.
Enjoys spending time with people; friendly, outgoing, and easy to get along with.
Enjoys teamwork and is flexible and willing to help.

Responsibilities

Warmly greet customers and help create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer questions about piercing procedures, aftercare, and products in person and by phone.
Promote and upsell products, including non-piercing jewelry and aftercare kits.
Maintain current knowledge of product materials, styles, and care instructions.
Work toward individual sales targets and performance metrics, communicating the value of Rowan’s services and products.
Keep the studio clean, organized, and stocked with necessary supplies.
Follow health and safety regulations, especially those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions.
Support studio-wide goals and a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain customer records, including consent and waiver forms and aftercare instructions.