Retail Store Associate

Rowan•Salem, NH

2d•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Studio Sales Associate for its Mall at Rockingham Park studio. The role creates a welcoming piercing and shopping experience by assisting customers with ear piercings, recommending products, sharing product knowledge, and bringing the Rowan brand and ear-stacking experience to life. The associate helps maintain the studio’s cleanliness, safety, displays, and inventory, and works closely with Studio Managers and Studio Nurse Piercers. This is an hourly, non-exempt position reporting to the Studio Manager.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for a full 8-hour shift.
Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.

Nice To Haves

Retail or service industry experience.
Enjoyment of jewelry and helping customers choose earrings.
A customer-service-oriented, friendly, outgoing, team-focused, flexible, and helpful approach.
Ability to work independently, stay busy in both busy and quieter periods, and follow through on commitments.

Responsibilities

Greet and welcome customers, creating a celebratory environment.
Check customers in and help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer questions about piercing procedures, aftercare, and products in person and by phone.
Promote and upsell jewelry, aftercare kits, and other Rowan products.
Maintain current knowledge of product materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics, including converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with supplies.
Follow health and safety regulations, particularly those related to piercing and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with Studio Managers and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions and support studio-wide goals and a positive work environment.
Process sales, returns, and exchanges accurately.
Conduct stock checks and replenish displays.
Maintain customer records, including consent and waiver forms and aftercare instructions.