Retail Store Associate

Rowan•Atlanta, GA

18d•$16 - $19•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Krog District studio. The associate creates a welcoming piercing and shopping experience, assists customers with appointments and jewelry selections, and helps communicate Rowan’s brand, products, and ear-stacking styling. The role supports the studio team, particularly on weekends, and helps maintain the studio’s cleanliness, safety, inventory, and service standards. This is an hourly, non-exempt position reporting to the Studio Manager. Weekend availability and flexibility throughout the week are sought.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Ability to lift up to 25 pounds.
Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Ability to stand for a full 8-hour shift.
Independent, can-do approach and willingness to keep busy during quieter periods.
Enjoyment of working with people and helping customers choose earrings.
Commitment to exceptional customer service.
Friendly, outgoing, and able to work as part of a team.
Flexibility and willingness to lend a helping hand.
Commitment to following through on obligations.

Nice To Haves

Retail or service industry experience.
Interest in jewelry.

Responsibilities

Warmly greet and welcome customers, helping create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercing and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and products in person and by phone.
Promote Rowan products, including non-piercing jewelry and aftercare kits, and provide product recommendations.
Maintain current knowledge of products, materials, styles, and care instructions.
Work toward or exceed individual sales targets and performance metrics by communicating the value of Rowan’s services and products.
Keep the studio clean, organized, and stocked with necessary supplies and products.
Follow health and safety regulations, particularly those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions to develop skills and product knowledge.
Support studio-wide goals and contribute to a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.