Retail Store Associate

Sherwin-Williams•Lockhart, TX

10d

About The Position

Retail Store Associates contribute to the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering product questions, and recommending suitable products and solutions. They resolve customer concerns, maintain knowledge of product features, uphold store and product presentation standards, and provide excellent customer service while working toward sales goals. The role also involves handling customer transactions, maintaining work orders and inventory, retrieving and preparing products, stocking and displaying merchandise, cleaning equipment, and assisting with deliveries. Job duties may involve contact with minors and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states it reviews criminal history to protect its operations, reputation, and the safety of customers, staff, vendors, contractors, and the public. Candidates must be at least 18, legally authorized to work in the country of employment without current or future sponsorship, able to meet the stated lifting and material-retrieval requirements with or without reasonable accommodation, and willing to work all scheduled hours, which may include evenings and weekends. Additional performance and training requirements apply to current Sherwin-Williams employees.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
For internal Sherwin-Williams candidates: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For internal Sherwin-Williams candidates: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

Valid, unrestricted Driver’s License.
High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Keep assigned areas stocked and presentable.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.

Benefits

Benefits and flexibility intended to support health and well-being.
Learning, skill-development, and career-growth opportunities.
An inclusive team and connection to broader communities.
Benefits may include retirement, health care, well-being, and commute-related offerings; eligibility and details are available through the company benefits site.

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