Retail Store Associate

Rowan • Sarasota, FL

18d • Onsite

About The Position

The Retail Store Associate creates an exceptional piercing and shopping experience for customers at Rowan’s UTC Sarasota studio. The role involves welcoming and assisting customers, helping with appointments and transactions, recommending and styling jewelry, and explaining piercing procedures, aftercare, and products. The associate helps maintain the studio’s cleanliness, safety, inventory, and visual displays while collaborating with the Studio Manager and Studio Nurse Piercers to support customers and studio goals. This is an hourly, non-exempt position that reports to the Studio Manager and supports the team on weekends.

Requirements

• Must be able to work weekends, nights, and holidays.
• Strong communication skills.
• Strong basic math skills.
• Ability to lift up to 25 pounds.
• Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
• Ability to stand for a full 8-hour shift.
• Independent thinker with a can-do attitude.
• Commitment to following through on commitments.

Nice To Haves

• Retail or service industry experience.
• Interest in jewelry and helping customers choose earrings.
• Enjoys spending time with people and providing exceptional customer service.
• Friendly, outgoing, and easy to get along with.
• Enjoys teamwork and is flexible and willing to help others.
• Able to thrive in a busy environment and stay productive during quieter periods.

Responsibilities

• Warmly greet and welcome customers, creating a celebratory environment.
• Check customers in and help them book appointments using POS, technology, and software systems.
• Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
• Answer customer questions about piercing procedures, aftercare, and product details in person and by phone.
• Promote and upsell products, including non-piercing jewelry and aftercare kits.
• Maintain current knowledge of product materials, styles, and care instructions.
• Work toward or exceed individual sales targets and performance metrics by communicating the value of Rowan’s services and products and converting piercing customers into non-piercing jewelry customers.
• Keep the studio clean, organized, and stocked with necessary supplies.
• Follow health and safety regulations, particularly those related to piercing procedures and hygiene.
• Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
• Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
• Participate in team meetings and training sessions.
• Support studio-wide goals and a positive work environment.
• Accurately process sales, returns, and exchanges.
• Conduct regular stock checks and replenish displays as needed.
• Maintain accurate customer records, including consent and waiver forms and aftercare instructions.

Benefits

• $15–$19 per hour plus commission.
• 401(k) and Roth IRA plans.
• Generous employee discounts on products and services.
• Reasonable accommodations are available for individuals with disabilities, subject to the stated limitations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed