Retail Store Associate

Rowan•Palm Beach, FL

2d•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Studio Sales Associate for its Gardens Mall studio. The associate creates an exceptional piercing and shopping experience through welcoming, engaging customer interactions; helps customers with ear piercings and jewelry selections; and supports the studio team, particularly on weekends. The role brings Rowan’s brand, product knowledge, and ear-stacking style to life while maintaining the studio’s cleanliness and safety standards. This hourly, non-exempt position reports to the Studio Manager. The associate supports customer service and sales, studio upkeep and inventory, teamwork, and administrative tasks. The role requires weekend, night, and holiday availability and includes physical tasks such as climbing ladders, bending, lifting, pushing, reaching, and standing for a full eight-hour shift. The ability to lift up to 25 pounds is required. Reasonable accommodations may be provided when they do not create undue hardship, impede job performance, or pose safety concerns.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for a full eight-hour shift.
Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Independent thinker with a can-do attitude.
Commitment to follow through on commitments.
Friendly, outgoing, and able to work well with people and as part of a team.
Flexible and willing to help where needed.
Ability to thrive in a busy environment and stay productive during quieter periods.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.

Responsibilities

Greet and welcome customers, helping create a celebratory environment.
Check customers in and help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and products, in person and by phone.
Promote and upsell jewelry, aftercare kits, and related products; communicate their value and convert piercing customers into non-piercing jewelry customers.
Maintain up-to-date knowledge of products, including materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics.
Keep the studio clean, organized, and stocked with jewelry, piercing supplies, and cleaning products.
Follow health and safety regulations, especially those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions; support studio-wide goals and a positive work environment.
Process sales, returns, and exchanges accurately.
Conduct regular stock checks and replenish displays as needed.
Maintain customer records, including consent and waiver forms and aftercare instructions.