Retail Store Associate

Rowan•Tampa, FL

2d•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its International Plaza studio. This hourly, non-exempt role creates a welcoming piercing and shopping experience, assists customers with ear piercings and jewelry selection, shares product knowledge, and helps maintain the studio’s cleanliness, safety, and visual standards. The associate works with the Studio Manager and Studio Nurse Piercers to provide coordinated service and support studio goals. The position reports to the Studio Manager and requires weekend, night, and holiday availability.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills and strong basic math skills.
Able to lift up to 25 pounds; the role may involve climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Able to stand for a full 8-hour shift.
Independent thinker with a can-do attitude, flexibility, and willingness to help teammates.
Enjoys jewelry and helping customers choose earrings; committed to delivering exceptional customer service.
Comfortable in a busy environment and able to stay productive during quieter periods.
Friendly, outgoing, personable, and collaborative.

Nice To Haves

Retail or service industry experience.

Responsibilities

Greet customers warmly and help create a celebratory studio environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer questions about piercing procedures, aftercare, and products, in person and by phone.
Promote Rowan products, including non-piercing jewelry and aftercare kits, and maintain current product knowledge.
Work toward individual sales targets and performance metrics by communicating the value of Rowan’s services and products.
Keep the studio clean, organized, and stocked with necessary supplies; follow health, safety, and hygiene regulations.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Collaborate with the Studio Manager and Studio Nurse Piercers, participate in meetings and training, and support team goals and a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain customer records, including consent and waiver forms and aftercare instructions.