Retail Store Associate

Sherwin-Williams • Carol Stream, IL

12h • Onsite

About The Position

The Retail Store Associate works with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role focuses on delivering excellent customer service, resolving customer concerns, maintaining product knowledge and store presentation standards, and achieving sales goals. The position is part-time, based at Store #723046 in Carol Stream, Illinois, and starts at $16.40 per hour.

The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public. The job may involve evenings and weekends, lifting and carrying materials, tinting and mixing products, handling stock, and assisting with deliveries.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future sponsorship for an employment visa.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusted relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Retrieve appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Keep assigned areas in stock and presentable.
• Stay knowledgeable about products and discuss available options.
• Follow inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Health benefits, including prescription savings and virtual physician visits.
• Retirement and savings benefits.
• Time-away-from-work package including vacation, holidays, and military leave.
• Additional benefits and well-being offerings; eligibility depends on applicable terms.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed