Retail Store Associate

Rowan•White Plains, NY

20d•$17 - $20•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate (also described as a Studio Sales Associate) for its The Westchester studio. The associate creates a welcoming piercing and shopping experience, helps customers with ear piercings and jewelry choices, and supports the studio team. The role promotes Rowan’s brand, product knowledge, and ear-stacking styles while maintaining cleanliness and safety standards. This is an hourly, non-exempt position that reports to the Studio Manager. Candidates should have open and flexible availability, including the ability to work weekends, nights, and holidays.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Able to lift up to 25 pounds.
Able to stand for a full 8-hour shift.
Able to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Independent thinker with a can-do attitude.
Committed to delivering exceptional customer service and working collaboratively with a team.
Flexible and willing to lend a helping hand.

Nice To Haves

Retail or service industry experience is a plus.
Interest in jewelry and helping customers choose earrings.
Friendly, outgoing, approachable, and comfortable spending time with people.
Able to thrive in a busy environment and stay productive during quieter periods.

Responsibilities

Greet customers warmly and help create a celebratory environment.
Check customers in and help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and products, both in the studio and by phone.
Promote and upsell Rowan products, including non-piercing jewelry and aftercare kits.
Maintain current knowledge of products, materials, styles, and care instructions.
Work toward or exceed individual sales targets and performance metrics by communicating the value of Rowan’s services and products and converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with necessary supplies.
Follow health and safety regulations, especially those relating to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work closely with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions.
Support studio-wide goals and contribute to a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct regular stock checks and replenish displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.