Retail Store Associate

Rowan•Indianapolis, IN

23d•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Fashion Mall at Keystone studio. The associate creates a welcoming piercing and shopping experience, assists customers with ear piercings and jewelry selections, and helps maintain the studio’s cleanliness, safety, and operational standards. This hourly, non-exempt position reports to a Studio Manager and supports the team, including on weekends. The role combines customer service, sales, studio upkeep, teamwork, and administrative tasks. Associates help customers book appointments, understand procedures and aftercare, choose jewelry, and complete purchases. They maintain product knowledge, support sales goals, keep displays and supplies in order, follow hygiene and safety regulations, and help ensure accurate transactions and customer records.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for a full 8-hour shift.
Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.
Exceptional customer service orientation.
Ability to thrive in a busy environment and stay productive during quieter periods.
Enjoys spending time with people and is friendly, outgoing, and easy to get along with.
Enjoys teamwork and is flexible and willing to help others.
Independent thinker with a can-do attitude.
Reliable and follows through on commitments.

Responsibilities

Warmly greet and welcome customers and help create a celebratory environment.
Check customers in or assist them with booking appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and products in person and by phone.
Promote Rowan products, including non-piercing jewelry and aftercare kits, and maintain current product knowledge.
Work toward or exceed individual sales targets and performance metrics by communicating the value of Rowan’s services and products.
Keep the studio clean, organized, and stocked with necessary supplies.
Follow health and safety regulations, particularly those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Collaborate with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions, support studio-wide goals, and contribute to a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain customer records, including consent and waiver forms and aftercare instructions.