Retail Store Associate

Rowan•Miramar Beach, FL

10d•$15 - $19•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Studio Sales Associate for its Grand Boulevard studio. This hourly, non-exempt role creates welcoming piercing and shopping experiences, assists customers with ear piercings and jewelry choices, and helps maintain the studio’s cleanliness and safety standards. The associate brings Rowan’s brand, product knowledge, and ear-stacking experience to life through engaging customer interactions. The position reports to the Studio Manager and supports the team on weekends.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for a full 8-hour shift regularly.
Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Demonstrates an independent, can-do attitude and follows through on commitments.
Enjoys helping customers, working with people, and being part of a team; is friendly, outgoing, flexible, and willing to help.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.

Responsibilities

Warmly greet customers and help create a celebratory environment.
Check customers in or help them book appointments using POS technology and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and products in person and by phone.
Promote Rowan products, including non-piercing jewelry and aftercare kits, and meet or exceed individual sales targets and performance metrics.
Maintain current knowledge of product materials, styles, and care instructions.
Help keep the studio clean, organized, and stocked with supplies.
Follow health and safety regulations, particularly those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions and support studio-wide goals and a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain customer records, including consent and waiver forms and aftercare instructions.