Retail Store Associate

Rowan•Sarasota, FL

20d•$15 - $19•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its UTC Sarasota studio. The associate creates a welcoming piercing and shopping experience, helps customers with ear piercings and jewelry selection, and supports the studio team, particularly on weekends. The role brings Rowan’s brand, product knowledge, and ear-styling experience to life through customer interactions while helping maintain the studio’s cleanliness and safety standards. This is an hourly, non-exempt role that reports to the Studio Manager. The associate welcomes and assists customers, supports appointment booking and check-in, recommends jewelry and related products, and answers questions about piercing procedures, aftercare, and products. The role also includes meeting sales goals, maintaining product knowledge, keeping the studio stocked and organized, supporting inventory and visual displays, processing transactions, and maintaining customer consent and aftercare records. The position requires weekend, night, and holiday availability and includes physical tasks such as standing for an eight-hour shift, bending, climbing, reaching, pushing, and lifting up to 25 pounds.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for a full eight-hour shift and perform tasks that may include climbing ladders, bending, pushing, and reaching above and below the waist.
Demonstrated commitment to keeping commitments.

Nice To Haves

Retail or service industry experience is a plus.
Interest in jewelry and helping customers choose earrings.
Independent thinker with a can-do attitude.
Exceptional customer service orientation.
Ability to thrive in a busy environment and stay productive during quieter periods.
Enjoys spending time with people and is friendly, outgoing, and easy to get along with.
Enjoys teamwork and is flexible and willing to help.

Responsibilities

Greet and welcome customers and help create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer questions about piercing procedures, aftercare, and product details in person and by phone.
Promote Rowan products, including non-piercing jewelry and aftercare kits, and meet or exceed individual sales targets and performance metrics.
Maintain current knowledge of product materials, styles, and care instructions.
Keep the studio clean, organized, and stocked with jewelry, piercing products, and cleaning supplies.
Follow health and safety regulations related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions and support studio-wide goals and a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain customer records, including consent and waiver forms and aftercare instructions.