Retail Store Associate

Sherwin-Williams•Spokane, WA

5d•Onsite

About The Position

This part-time position supports the success of a Sherwin-Williams retail store. Store Associates work with wholesale and retail customers to understand their needs, answer questions about products, and recommend appropriate solutions. They provide excellent customer service, resolve customer concerns, and stay informed about product features while maintaining the quality and visual standards of the products and store. Associates are also responsible for consistently meeting store sales goals. The selected individual will work at Store #701706, 9412 N Newport Hwy, Spokane, WA 99218. The role involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
Must have a valid, unrestricted driver’s license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products as needed to meet customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.