Retail Store Assistant Manager

Patagonia • Costa Mesa, CA

8d • Onsite

About The Position

The Retail Store Assistant Manager creates an engaging, inspiring, motivated, and efficient work environment that supports team development through communication and accountability aligned with Patagonia’s ethos, goals, and purpose. In partnership with the Retail Store General Manager, the assistant manager helps operate an evolving business plan, schedules to meet financial targets, and maintains the store as a hub for environmental activism, sport, and community. The role directs and supervises team members on the sales floor, delivers excellent customer service, represents Patagonia in the store and community, and supports the growth of the team and their own leadership capabilities.

This position contributes to store operations, including hiring, training, coaching, scheduling, payroll, staff meetings, opening and closing, inventory, merchandising, marketing events, security, and loss prevention. It supports Patagonia’s environmental activism and inclusion commitments while helping meet store expense and profit goals.

The Costa Mesa store is open seven days a week, with current business hours of 11 a.m. to 7 p.m. The current hiring need is 30–39 hours across five shifts per week, with open availability. Shifts may begin or end up to two hours outside business hours. Team Leaders must be available for at least one opening and one closing shift weekly and may need to support the store outside business hours. Schedules may vary week to week; the company aims to post them three weeks in advance. The role requires standing and walking for extended periods, physical store work, and lifting up to 55 pounds. Pay is $32.95–$36.95 per hour. Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement, and leave-of-absence plans; plans may vary depending on the nature of employment.

Requirements

• Experience managing a team and a passion for developing employees, building engagement and accountability, and creating a collaborative environment.
• Ability to work flexibly and collaboratively as a leader and team member, communicate accessibly, and adjust communication to help others understand.
• Ability to recognize, understand, and influence others’ emotions and maintain consistency in performance and demeanor.
• Ability to adapt to changing situations and priorities while maintaining positive workplace morale and encouraging team engagement.
• Effective written and verbal communication skills; ability to communicate with team members and leadership and document coaching and feedback.
• Proactive organizational skills and attention to detail and accuracy; ability to arrive ready to work on time, meet deadlines, and communicate cross-functionally about issues.
• Ability to support performance management, conflict situations, and de-escalation promptly and discreetly; recognize when to seek support and document clearly and professionally.
• A helpful and courteous approach to problem-solving; ability to identify root causes and propose and implement solutions.
• Ability to exercise sound judgment in the absence of the Retail Store General Manager.
• Availability for 30–39 hours per week across five shifts, with open availability; ability to work at least one opening and one closing shift weekly and support store needs outside business hours as needed.
• Ability to stand and walk for extended periods during shifts of up to eight hours per day.
• Ability to reach overhead, bend, squat, kneel, carry products, and repeatedly walk stairs while carrying boxes and other items.
• Ability to perform store maintenance tasks, including sweeping, vacuuming, emptying trash, and cleaning.
• Ability to safely lift up to 55 pounds and comfort with climbing ladders.
• Ability to work flexibly in response to business and team needs and comply with attendance expectations.

Responsibilities

• Support a consistent message of activism and inclusivity, encourage engagement, and inspire the team to embody Patagonia’s purpose in the store and community.
• Deliver customer-centered service across Patagonia’s channels and ensure team members have the tools and resources to provide excellent service.
• Spend significant time on the sales floor and direct and supervise team members to support the customer experience.
• Participate in Patagonia’s Activism program using 18 activism hours, encourage team participation, partner with local nonprofits, engage in grants and donations processes, and encourage customers and colleagues to get involved.
• Prioritize and delegate work, coach team members, identify growth opportunities, and support their development through feedback and ongoing communication.
• Assist with hiring and training, provide coaching and feedback, recognize employees who meet performance goals, and advise management on appropriate discipline when expectations are not met.
• Learn about products, including technical aspects of core sports, and new products and business services to improve customer service.
• Process shipments, support physical inventory, restock the sales floor, assist with sale preparation and breakdown, product transfers and donations, and support accurate returns and sales under the Ironclad Guarantee and Worn Wear Program.
• Support the Visual Team and maintain store visual standards through tasks such as folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor; communicate and support visual and leadership directives.
• Participate in the Retail Marketing Program, help produce and execute events, and contribute ideas for community engagement.
• Practice and support security and loss-prevention measures, respond to safety situations, report and resolve concerns promptly, and maintain a safe, clean, and organized store.
• Help create a respectful, supportive, positive, and harassment-free work environment and support company and team goals through collaboration, openness, feedback, and accountability.
• Work with leadership to meet store expense and profit goals; support opening and closing, scheduling, payroll, staff meetings, and store operations, and connect with departments such as IT and Order Management.
• Ensure accuracy in point-of-sale operations by completing register and scenario training, and perform the duties of retail team leaders and Customer Experience Guide alongside the team.
• Accommodate required staff meal and rest breaks, report to work on time, and follow attendance expectations.
• Contribute to a positive work environment through cooperative and professional interactions with coworkers, customers, and vendors, and support justice and antiracism in the company’s work and culture.

Benefits

• Comprehensive benefits package, including medical, dental, vision, retirement, and leave-of-absence plans; plans may vary depending on the nature of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed