Retail Store Assistant Manager
About The Position
The Retail Store Assistant Manager assists the Store Manager in achieving or exceeding the store’s sales plan while ensuring profitable operations and superior customer service. The role involves controlling, managing, and developing store resources, including personnel, merchandise, cash, budgets, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Store Manager’s absence. In partnership with the Store Manager, the Assistant Store Manager helps meet sales budgets, represent Lindt’s standards and values, communicate sales goals, track store performance, motivate staff, identify external sales opportunities, and manage inventory. The role also supports recruiting, training, and developing employees, and escalates issues to the Store Manager and Retail District Manager. The position shares responsibility for operational controls, including inventory and shrink, cash management, audit compliance, payroll and labor management, scheduling, expense control, company directives, and quality assurance procedures. Applicants must be authorized to work in the United States on a full-time basis. Visa sponsorship is not available. Candidates must successfully pass a background screening and may also be required to pass drug screenings.
Requirements
- Proven sales background and demonstrated selling skills.
- Proven success in a supervisory role, preferably in a specialty retail environment.
- At least 1 year of prior retail management experience.
- Prior experience with a computerized point-of-sale system.
- Basic math and/or accounting skills.
- High school diploma or equivalent.
- Availability to work nights, weekends (Saturday and Sunday), and holidays.
- Currently authorized to work in the United States on a full-time basis.
- Successfully pass a background screening; drug screening may also be required.
- Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
- Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
Nice To Haves
- Working knowledge of outreach and corporate selling programs.
- Retail management experience in a premium specialty environment.
Responsibilities
- Partner with the Store Manager to meet or exceed weekly, monthly, and annual sales budgets.
- Model Lindt standards and core competencies, including leadership, commitment, passion, sales focus, and drive for results.
- Communicate the store’s sales mission to staff in actionable terms and articulate store metrics and performance.
- Motivate staff, build brand commitment, and hold employees accountable for internal KPIs and sales opportunities.
- Identify and pursue external sales opportunities, including business-to-business contacts, networking events, and marketing opportunities.
- Manage inventory levels according to store trends, sales demand, and quality assurance guidelines while minimizing out-of-stocks, overstocks, and dated product.
- Support the Store Manager in hiring, managing, and developing store personnel according to company guidelines and standards.
- Assist with recruiting qualified candidates and network to identify potential employees.
- Train staff on company standards, daily operations, sales techniques, product knowledge, and accurate brand representation.
- Escalate issues to the Store Manager and Retail District Manager in a timely and effective manner.
- Partner with the Store Manager to meet company standards for operational controls.
- Manage or support inventory control and shrink, cash management, audit compliance, payroll and labor management, scheduling, and expense control.
- Follow company directives and comply with quality assurance policies and procedures.
- Assume supervisory responsibility in the Store Manager’s absence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
