Retail Store Assistant Manager

The UPS Store•Greenvale, NY

About The Position

The Retail Store Assistant Manager is responsible for the day-to-day operations of a The UPS Store location. The role includes opening and closing the center, managing productivity, ensuring the team delivers world-class customer service, monitoring cost control and expenses, and providing weekly and monthly reports to the franchise owner. The Retail Store Manager is ultimately accountable for profit and loss, continuous improvement, service delivery levels, personnel management, and business development.

Requirements

High school diploma or GED required.
Excellent verbal and written communication skills.
Retail or customer service experience.
Willingness to accept full accountability for center operations.
Detail-oriented, organized, and able to multitask.

Nice To Haves

P&L experience preferred.

Responsibilities

Performs personnel management, including training and coaching associates.
Monitors, evaluates, and maximizes customer service delivery and customer satisfaction.
Oversees center maintenance, including cleanliness, safety, and organization.
Manages inventory.
May open and/or close the store and perform end-of-day accounting.
Frequently multitasks while maintaining attention to detail and high quality control.
Delivers outstanding customer service to walk-in customers and telephone inquiries.
Takes ownership of customers’ shipping needs and offers viable solutions.
Maintains a clean, organized, and safe working environment.
Communicates effectively with customers.
Performs other duties as assigned.
Monitors cost control and expenses and provides weekly and monthly reports to the franchise owner.