Retail Staffing Intern

Rockland Trust Company • Rockland, MA

7d • Hybrid

About The Position

The Retail Staffing Summer Intern supports Rockland Trust’s Retail Staffing team in analyzing workforce data, evaluating branch staffing needs, developing recommendations, and supporting initiatives that optimize staffing strategies across the branch network. The role provides hands-on exposure to workforce planning, retail banking operations, business analytics, resource allocation, operational efficiency, and strategic planning. Interns collaborate with retail leaders, staffing professionals, and other interns on individual responsibilities and shared summer projects. The position offers a hybrid work environment with opportunities to collaborate in person with retail leadership.

The internship is designed to provide practical experience in staffing analysis, reporting, and workforce planning, along with opportunities to develop analytical, communication, presentation, project management, and stakeholder collaboration skills. Interns contribute to real business challenges, receive mentorship, and gain exposure to leaders across the organization.

Requirements

• Strong written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Service-oriented mindset and professional demeanor.
• Intermediate Microsoft Word skills.
• Ability to work effectively with departments and stakeholders across the organization.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Genuine desire to help customers and colleagues succeed.
• Positive attitude, initiative, and willingness to learn.
• Ability to work independently and as part of a team.

Nice To Haves

• Advanced Excel skills preferred.
• Advanced PowerPoint skills preferred.
• Interest in workforce planning, business analytics, operations, management, or retail banking.

Responsibilities

• Participate in and assist with coordinating Retail Banking Intern project meetings.
• Support responsibilities related to assisting Retail Banking Interns throughout the summer program.
• Gather data and perform analysis to support staffing recommendations and workforce planning initiatives.
• Assist in preparing staffing presentations, reports, and recommendations.
• Conduct detailed branch staffing reviews and operational analysis.
• Help develop staffing review guidelines and “what-if” scenario planning tools for branch staffing assessments.
• Work with staffing models to support branch support team assignments.
• Assist with creating and maintaining scorecards measuring branch adherence to staffing models.
• Support special projects and initiatives identified by the Retail Staffing & Strategy Manager.
• Participate in collaborative summer projects with fellow interns.

Benefits

• Hands-on experience supporting retail staffing and workforce planning initiatives.
• Exposure to branch operations and retail banking strategy.
• Experience analyzing data and making business recommendations.
• Opportunities to network with leaders and professionals throughout the Bank.
• Development of analytical, communication, and presentation skills.
• Experience working with staffing models and operational reporting.
• Greater confidence working in a professional business environment.
• Career-building accomplishments and professional growth opportunities.
• Mentorship and exposure to leaders across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed