Staffing Specialist

PeopleReady • Taunton, MA

3d • $17 - $20 • Onsite

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation, focusing on improving customer and associate experiences. The role recruits, onboards, and places associates, matches qualified workers to assignments, and generates and fills customer orders while providing strong service to customers and associates. The position is located in Taunton, Massachusetts.

The Staffing Specialist handles customer orders, contacts workers to fill assignments, processes associate payroll, responds to administrative and third-party requests, addresses billing and payment issues, and supports branch operations and safety compliance. The role also builds customer relationships, supports sales, resolves service concerns, and conducts job-site visits and check-ins when required.

The position recruits and onboards associates, including completing I-9 verification, applicable screenings, and JobStack registration and usage. It supports associates throughout assignments and may require driving to work locations or customer sites. Work hours may require flexibility and evening or weekend availability. The job involves frequent standing, walking, sitting, talking, and/or hearing for extended periods, and lifting or moving items weighing up to 10 pounds regularly, 25 pounds frequently, and occasionally more than 50 pounds.

The stated salary range is $17.00–$20.00 per hour, depending on experience and geographic location. The company offers paid holidays, a paid floating holiday, up to 15 days of paid time off per year, medical, dental, and vision insurance, a company-matching 401(k), an Employee Stock Purchase Program, and other programs and perks.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Basic knowledge of Microsoft Office, including Outlook and Teams.
• Customer service and/or sales experience.
• Business operations knowledge and strong problem-solving abilities.
• Ability to multitask and meet deadlines under pressure.
• Strong verbal and written communication skills.
• Punctuality and reliable attendance.
• Ability to interact effectively and build relationships with a diverse employee population.
• Positive attitude, empathy, and flexibility.
• Ability to read and interpret documents such as resumes and procedure manuals.
• Reliable transportation.
• Valid driver’s license.
• Must be authorized to work in the United States full-time without employer sponsorship now or in the future.

Nice To Haves

• Prior experience in the staffing industry.

Responsibilities

• Become proficient with required operating systems.
• Take inbound orders from new and existing customers and enter them into the system.
• Make high-volume outbound calls and send messages through work alert technology to find qualified workers for job orders.
• Use available tools and JobStack dispatches to match qualified associates to open positions.
• Work with the Territory Manager on action plans to improve branch performance.
• Maintain branch order and cleanliness, including filing, record retention, and general appearance.
• Process associate payroll accurately and promptly, ensure time is submitted and approved, and resolve disputed hours.
• Respond professionally to administrative and third-party requests, including unemployment claims and workers’ compensation claims.
• Address customer billing and payment issues, including collections where appropriate.
• Promote safety and take proactive steps to ensure compliance, including required screenings.
• Respond to questions and concerns by phone, email, chat, or in person, and work toward satisfactory resolution.
• Provide excellent service to existing and potential customers and associates, building professional relationships.
• Contact customers and associates proactively to check satisfaction and respond urgently to their needs.
• Develop customer relationships through high-volume telephone contact.
• Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and introduce and support digital tools and platforms.
• Understand customer requests and dispatch associates who are a suitable fit, while following non-discrimination and protected-class guidelines.
• Conduct job-site visits and check-ins and serve as an onsite presence when required.
• Recruit associates and complete onboarding, including I-9 verification, applicable screenings, and JobStack registration and usage.
• Manage associates to support successful assignments, attendance and reliability, and compliance with customer-specific and PeopleReady guidelines.
• Drive a vehicle to transport associates to work locations or conduct customer site visits as needed.

Benefits

• 6 paid holidays and 1 paid floating holiday.
• Up to 15 days of Paid Time Off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED