Staffing Specialist

PeopleReady•Olympia, WA

12d•$17 - $20

About The Position

The Staffing Specialist supports the Territory Manager in daily operations and sales generation, with a focus on improving customer and associate experiences. The role recruits, onboards, and places associates in suitable assignments, generates and fills customer orders, and provides service to customers and associates. The position handles order entry, high-volume outreach to identify qualified workers, associate matching and dispatch, payroll processing, branch administration, customer billing and payment issues, and responses to administrative requests. It also supports branch performance plans and promotes workplace safety and compliance. The Staffing Specialist builds customer and associate relationships, supports sales through outreach and upselling, resolves service issues, and may conduct job-site visits or transport associates as needed. The role is based in Lacey, Washington. Work hours may require flexibility and evening or weekend availability.

Requirements

High school diploma or equivalent.
Proven customer service experience or experience in a related field.
Basic knowledge of Microsoft Office, including Outlook and Teams.
Customer service and/or sales experience.
Business operations knowledge and strong problem-solving abilities.
Ability to multitask and meet deadlines under pressure.
Strong verbal and written communication skills.
Punctuality and reliable attendance.
Ability to interact effectively and build relationships with a diverse employee population.
Positive attitude and ability to be empathetic and flexible.
Ability to read and interpret documents such as resumes and procedure manuals.
Reliable transportation.
Valid driver’s license.
Work authorization in the United States on a full-time basis without current or future employer sponsorship.

Nice To Haves

Prior experience in the staffing industry.

Responsibilities

Learn and use required operating systems.
Take and enter orders from new and existing customers.
Make high-volume outbound calls and send messages to identify qualified workers for job orders.
Use available tools and JobStack dispatches to match qualified associates with open positions.
Work with the Territory Manager on action plans to improve branch performance.
Maintain branch order, cleanliness, filing, records, and general appearance.
Process associate payroll accurately and on time, verify submitted and approved time, and resolve disputed hours.
Respond to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
Address customer billing and payment issues, including collections where appropriate.
Promote safety and take proactive steps to ensure compliance, including required screenings.
Respond professionally and promptly to questions and concerns by phone, email, chat, or in person, and work toward satisfactory resolution.
Provide customer service to current and potential customers and build relationships through professional engagement and high-volume telephone contact.
Proactively contact customers and associates to assess satisfaction and respond to their needs.
Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and support digital tools and platforms.
Understand customer requests and dispatch associates appropriately, without discrimination and in accordance with protected-class guidelines.
Conduct job-site visits and check-ins, and provide an onsite presence when required.
Recruit associates and manage onboarding, including I-9 verification, applicable screenings, and JobStack registration and use.
Manage associates’ assignment success, attendance, reliability, and compliance with customer-specific and PeopleReady requirements.
Drive a vehicle to transport associates or conduct customer site visits when needed.