Staffing Specialist

TrueBlue•Everett, WA

11d

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation, with a focus on improving the customer and associate experience. The role recruits, onboards, and places associates, matches associates to assignments, and generates and fills customer orders while providing service to customers and associates. The position handles customer orders, associate outreach and dispatches, payroll processing, administrative requests, billing and payment issues, safety compliance, and branch upkeep. It also builds customer relationships through service, outreach, sales support, and site visits, and supports associates through recruiting, onboarding, assignment management, and adherence to attendance and customer requirements. The employee may drive to transport associates or visit customer sites as needed.

Requirements

High school diploma or equivalent.
Proven experience in customer service or a related field.
Basic knowledge of Microsoft Office, including Outlook and Teams.
Customer service and/or sales experience.
Knowledge of business operations and strong problem-solving abilities.
Ability to multitask and meet deadlines under pressure.
Strong verbal and written communication skills.
Punctuality and reliable attendance.
Ability to interact effectively and build relationships with a diverse employee population.
Positive attitude, empathy, and flexibility.
Ability to read and interpret documents such as resumes and procedure manuals.
Reliable transportation.
Valid driver’s license.
Work authorization in the United States on a full-time basis without the need for employer sponsorship now or in the future.

Nice To Haves

Prior experience in the staffing industry.

Responsibilities

Become proficient with required operating systems.
Take and enter inbound orders from new and existing customers.
Make high-volume outbound calls and send messages using work alert technology to find qualified workers for job orders.
Use available tools and JobStack dispatches to match associates with open positions and verify qualification alignment.
Work with the Territory Manager on action plans to improve branch performance.
Maintain branch order and cleanliness, including filing, record retention, and general appearance.
Process associate payroll accurately and on time, ensure time is submitted and approved, and resolve disputed hours.
Respond to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
Address customer billing and payment issues, including collections where appropriate.
Promote workplace safety and take proactive steps to ensure compliance, including required screenings.
Respond promptly and professionally to questions or concerns across phone, email, chat, and in-person channels, and seek satisfactory resolution.
Provide customer service to existing and potential customers and build professional relationships.
Reach out proactively to customers and associates to check satisfaction and address their needs.
Support customer relationships through high-volume telephone contact.
Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and introduce and support digital tools and platforms.
Understand customer requests and dispatch associates appropriately, without discrimination and in accordance with protected-class guidelines.
Conduct job site visits and check-ins and provide an onsite presence when required.
Recruit associates and support successful onboarding, including I-9 verification, applicable screenings, and JobStack registration and use.
Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific requirements and PeopleReady guidelines.
Drive a vehicle to transport associates to work locations or conduct customer site visits as needed.