Retail & Shipping Associate – The UPS Store – South Congress & Oltorf

The UPS Store • Austin, TX

4d • Onsite

About The Position

LAL Horizons, a locally owned franchisee of The UPS Store, is hiring a Retail & Shipping Associate for its South Congress store in Austin, Texas. The store serves South Austin residents, creatives, and small businesses. The role offers $16–$17 per hour depending on experience, with advancement opportunities across the company’s seven stores. Full-time hours are 35–40 per week, and Saturday and Sunday availability is required. No shipping or print experience is needed to start; the employer provides formal on-the-job training and will help the employee obtain notary certification. LAL Horizons has served Central Texas for over 15 years and promotes from within. The employer is LAL Horizons, not United Parcel Service or The UPS Store, Inc.

Requirements

• High school diploma or GED.
• Comfort with computers.
• Clear verbal and written communication skills, including basic math and spelling.
• Friendly, professional, and genuinely helpful demeanor.
• Prompt, reliable, and responsible.
• Able to lift 40 or more pounds and stand for a full shift.
• Available to work 35–40 hours per week, including weekends.
• Retail, customer service, shipping, or print experience is preferred but not required.

Nice To Haves

• Experience with Microsoft Office or Adobe.
• Retail, customer service, shipping, or print experience.

Responsibilities

• Deliver friendly, knowledgeable service to walk-in customers and respond to phone inquiries.
• Advise customers on shipping options and take ownership of their shipping needs.
• Pack, receive, and process packages for courier shipment, including Amazon and other returns.
• Complete print, copy, binding, and laminating projects for local residents and small businesses.
• Sort mail for mailbox customers.
• Provide notary services after obtaining certification.
• Process transactions using the point-of-sale system and shipping software.
• Keep the store clean, organized, and safe.
• Perform other duties as assigned.

Benefits

• Paid time off.
• Formal on-the-job training program.
• Advancement and leadership opportunities across seven stores.
• Company-paid notary certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED