Retail & Shipping Associate – The UPS Store – South Congress & Oltorf
About The Position
LAL Horizons, a locally owned franchisee of The UPS Store, is hiring a Retail & Shipping Associate for its busy South Congress store in Austin, Texas. The role serves walk-in customers, phone inquiries, local residents, and small businesses by helping with shipping, returns, printing, mailbox services, and store transactions. Formal on-the-job training is provided; shipping or print experience is not required to start. The employer operates seven The UPS Store locations in Austin, Round Rock, and Cedar Park and promotes from within. This is a full-time position scheduled for 35–40 hours per week. Store hours are 9:00 AM–7:00 PM Monday through Friday, 9:00 AM–5:00 PM Saturday, and 10:00 AM–3:00 PM Sunday. Saturday and Sunday availability is required. Pay is $16–$17 per hour depending on experience, with advancement opportunities. The employer offers paid time off and company-paid notary certification.
Requirements
- High school diploma or GED.
- Comfort with computers.
- Clear verbal and written communication, including basic math and spelling.
- Friendly, professional, and genuinely helpful demeanor.
- Prompt, reliable, and responsible.
- Ability to lift 40+ pounds and stand for a full shift.
- Availability to work 35–40 hours per week, including weekends.
- Saturday and Sunday availability.
Nice To Haves
- Microsoft Office or Adobe experience.
- Retail, customer service, shipping, or print experience; preferred but not required.
Responsibilities
- Deliver friendly, knowledgeable service to walk-in customers and phone inquiries.
- Advise customers on shipping options and take ownership of their shipping needs.
- Pack, receive, and process packages for courier shipment, including Amazon and other returns.
- Complete print, copy, binding, and laminating projects for local residents and small businesses.
- Sort mail for mailbox customers.
- Provide notary services once certified; the employer helps employees obtain certification.
- Process transactions using the point-of-sale system and shipping software.
- Keep the store clean, organized, and safe.
- Perform other duties as assigned.
Benefits
- Paid time off.
- Formal on-the-job training program.
- Company-paid notary certification.
- Advancement and leadership opportunities across seven stores.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
