Retail Shift Manager-Indian Land Store

Goodwill Industries of the Southern Piedmont • Indian Land, SC

5d • Onsite

About The Position

The Retail Shift Manager supports store operations and staff management to keep the store running smoothly. The role includes opening and closing the store, managing deposits, securing the building, resolving customer complaints, issuing refunds, and ensuring customers and donors receive friendly, prompt service. In the absence of management, the Shift Manager makes production and scheduling decisions and supervises employees and store activities. The role also oversees the flow of donated goods, coordinates shipments and merchandise flow, and organizes and displays merchandise. The position may require assisting with store team duties, managing and moving donations on the sales floor, reporting safety or theft concerns to store leadership, and some local travel.

This role offers a starting pay of $17.00 per hour, annual raises, production bonuses, and the opportunity to earn quarterly incentive pay based on store performance, with potential quarterly payouts of over $1,000. Goodwill also offers skill-building and career development classes, team member discounts, and full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement.

Requirements

• High school diploma or GED.
• One year of Goodwill retail experience or two years of general retail experience, or an equivalent combination.
• Ability to perform the described physical activities, including lifting up to 10 pounds regularly and occasionally lifting up to 50 pounds.
• Strong close, color, and depth vision.
• Some local travel is involved.

Responsibilities

• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions when management is absent.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Assist with store team duties as needed.
• Lead floor operations, including managing, sorting, and moving donations.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Benefits

• Starting pay of $17.00 per hour.
• Annual raises and production bonuses.
• Quarterly incentive pay based on store performance, with potential payouts of over $1,000 per quarter.
• Free skill-building and career development classes.
• Generous team member discounts.
• Full-time medical, dental, and vision benefits.
• Paid time off.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED