Retail Shift Leader
About The Position
EZCORP, a leader in pawn loans, is seeking a Retail Shift Leader (Key Holder) for its EZPAWN brand. This role offers a career path with opportunities for advancement, skill enhancement, and a fun, fast-paced work environment. The company emphasizes customer service and team member development, providing competitive pay, bonus potential, and benefits. The Retail Shift Leader position is crucial for leading the team, providing outstanding customer service, processing loans, and managing store operations. EZCORP is committed to fostering an inclusive environment and offers a structured career path, including paid training programs for raises and promotions to Assistant Manager.
Requirements
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
- Engaging personality
- Solid leadership skills
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Provide a friendly, courteous, and respectful environment.
- Process loans and extensions.
- Come to jointly satisfactory terms regarding items to be pawned.
- Perform opening and closing store procedures.
- Supervise and coach store Team Members.
- Lead and influence Team Members through coaching and hands-on involvement.
Benefits
- Free Health Insurance (for Team Member only, when selecting BlueCross BlueShield EPO Plan)
- Competitive Wages
- Monthly UNCAPPED Bonus Potential
- Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
- Development and career paths
- Structured career path
- Structured leadership training programs
- 6-month training program for Assistant Manager position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
