Shift Lead/Budtender

Highway Horticulture, LLC•Cassopolis, MI

About The Position

The Retail Shift Lead at Highway Horticulture drives revenue goals and provides an outstanding guest experience while ensuring compliance with state regulations during assigned shifts at an assigned provisioning center. The role monitors and reports key performance indicators; manages staff; enforces inventory, security, and system protocols; and onboards, trains, and develops direct reports. The position also forecasts inventory levels and maintains inventory accuracy for regulatory reporting and sales analysis. The Retail Shift Lead promotes a positive work environment and should be passionate about cannabis.

Requirements

At least 2 years of verifiable management experience.
At least 3 years of customer service experience.
Business and financial acumen.
Proven analytical and decision-making skills.
At least 1 year of inventory management experience.
Ability to work a full-time, flexible schedule, including holidays, evenings, and weekends.
Must pass a background check and be approved to work in Michigan under the MMFLA; the posting specifies restrictions on certain misdemeanor convictions within the last 5 years and felony convictions within the last 10 years.

Responsibilities

Execute store processes to increase patient visits, maximize sales, and optimize profitability.
Ensure customer satisfaction through training, monitoring, and metric analysis.
Report metric trends and guest feedback to the store management team.
Determine product velocity through market analysis and report trends to management.
Merchandise product displays effectively to maximize revenue.
Communicate with management and direct reports about inventory availability and discrepancies.
Follow and enforce processes that ensure inventory and regulatory compliance.
Train and coach direct reports and report performance issues as needed.
Manage and maintain daily inventory counts in Metrc and POS systems.
Process cannabis waste according to state regulatory guidelines.
Ensure required reports are accurate and submitted on time.
Ensure accurate accounting and proper financial processes.
Follow and ensure direct reports follow safety protocols.
Maintain a positive work environment by following company and Human Resources code of conduct guidelines.