Xfinity Mobile Retail Service Associate

Comcast • Bellingham, WA

3d • Onsite

About The Position

The full-time Retail Service Associate is an in-store customer service position supporting the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, helping maintain a clean and efficient store while providing exceptional mobile support. Retail Service Associates handle activations, customer education, troubleshooting, and escalations, and assist with store operations so customers leave confident in their Comcast products and services.

The role includes activating devices and bring-your-own-device customers, setting up tablets and wearables, explaining device features and accessories, resolving complex service or device problems, assisting with account security and access recovery, and performing device diagnostics and SIM or eSIM setup. Associates also handle returns, exchanges, warranty claims, order pickups and deliveries, express transactions, demonstrations, merchandising readiness, and inventory-area upkeep.

Requirements

• High school diploma or equivalent (required).
• Relevant work experience: 0–2 years.
• Open availability to work a full-time variable schedule, including days, evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and to stand and move about the store constantly.
• Communication, critical thinking, problem-solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Activate new devices and bring-your-own-device devices on the network, providing a high-quality customer experience.
• Guide customers through tablet setup and connectivity options and support activation and pairing of wearable devices.
• Educate customers about device features, accessories, and add-ons.
• Troubleshoot and resolve complex device and service issues, including escalations.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Transfer contacts, email, and media; reset passwords after appropriate credential verification; and activate or configure SIM and eSIM connectivity.
• Perform in-depth device diagnostics and process returns, exchanges, warranty claims, and replacements in accordance with company policies.
• Keep devices, counters, accessories, and walkways clean, functional, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and ensuring smooth handoffs; identify opportunities to upsell accessories and add-ons.
• Provide customer check-in support and hands-on demonstrations of devices and features.
• Support store resets, merchandising, visual standards, product placement, and operational readiness.
• Inspect the back-of-house area to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and efficiently process equipment returns in compliance with company policies.
• Follow Comcast Operating Principles, own the customer experience, promote digital options, and advocate for Comcast products, services, and digital tools.
• Collaborate with the team, participate in Net Promoter System huddles, callbacks, and feedback loops, and support inclusion and operational excellence.

Benefits

• Eligible employees have access to a range of benefits, with personalized options and guidance intended to support physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED