Xfinity Mobile Retail Service Associate

Comcast • Katy, TX

3d

About The Position

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, helping maintain a clean and efficient store while providing exceptional mobile support. Responsibilities include mobile activations, customer education, troubleshooting, escalations, on-demand delivery and pickup fulfillment, and assistance with store operations. The associate helps customers leave confident and excited about their Comcast products and services.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Communication, critical thinking, and problem-solving skills.
• Customer-focused approach, professional integrity, and resilience.
• Self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Activate new devices and bring-your-own devices to the network, providing a high-quality customer experience.
• Guide customers through tablet setup, connectivity options, and wearable-device activation and pairing.
• Educate customers about accessories and add-ons, and demonstrate device features and capabilities.
• Troubleshoot complex device and service issues and assist with account security, lost or stolen devices, and access recovery.
• Transfer contacts, emails, and media; reset passwords after appropriate credential verification; and activate or configure SIM and eSIM connectivity.
• Perform diagnostics, process returns and exchanges according to company policies, and assist with warranty claims and replacements.
• Keep devices, counters, accessories, and walkways clean, functional, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and ensuring smooth handoffs; identify opportunities to upsell accessories or add-ons.
• Provide hands-on device demonstrations during customer check-in.
• Support store resets, merchandising, product placement, and operational readiness.
• Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and efficiently process equipment returns in compliance with policies.
• Follow Comcast Operating Principles, promote digital options, and advocate for Comcast products, services, and digital tools.
• Participate in huddles, callbacks, and feedback loops through the Net Promoter System.
• Collaborate with the team, support inclusion, and drive results and operational excellence.

Benefits

• Comcast provides an array of benefits for eligible employees, with options and support intended to address physical, financial, and emotional needs.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under the terms of an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED