Xfinity Mobile Retail Service Associate

Comcast Resume • Jacksonville, FL

3d

About The Position

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The associate serves as a technical and operational resource, maintains a clean and efficient store environment, and provides customer support for mobile services. Responsibilities include mobile activation, customer education, troubleshooting, escalations, and supporting store operations so customers leave confident in their Comcast products and services.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Communication, critical thinking, problem-solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Activate new devices and bring-your-own devices to the network, and guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices and demonstrate device features and capabilities.
• Educate customers about accessories and add-ons, and identify opportunities to increase accessory or add-on sales.
• Troubleshoot and resolve complex device or service issues, including escalations, account security, lost or stolen devices, and account access recovery.
• Assist with transferring contacts, email, and media; perform password resets with credential verification; activate and configure SIM or eSIM; and conduct device diagnostics.
• Process returns, exchanges, equipment returns, warranty claims, and replacement requests in accordance with company policies.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and ensuring smooth customer handoffs.
• Check in customers and provide hands-on demonstrations of devices and features.
• Support store resets, merchandising, product placement, operational readiness, and clean and secure back-of-house inventory.
• Facilitate quick device swaps and express transactions.
• Follow Comcast Operating Principles, promote digital options, learn and advocate for Comcast products and services, collaborate with teammates, and participate in Net Promoter System huddles, callbacks, and feedback loops.
• Drive results and operational excellence and foster an inclusive culture while acting in the best interests of customers, teammates, communities, and investors.

Benefits

• Eligible employees have access to benefits; details are provided in Comcast’s compensation and benefits summary.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED