Xfinity Mobile Retail Service Associate

Comcast Resume • Chicago, IL

11d

About The Position

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, helping maintain a clean and efficient store while providing customer support for mobile products and services. The associate handles mobile activations, customer education, troubleshooting, and escalations, and assists with operational priorities so customers leave confident about their Comcast products and services.

The role also supports customer check-in, device demonstrations, store resets, merchandising, inventory readiness, device swaps, and equipment returns when primary mobile activities are not occurring or when assigned to the Red Floor.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Communication, critical thinking and problem-solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Activate new devices and bring-your-own devices on the network, providing a high-quality customer experience.
• Guide customers through tablet setup and connectivity options, and support activation and pairing of wearable devices.
• Educate customers about accessories and add-ons, demonstrate device features, and serve as a knowledgeable resource on technology.
• Troubleshoot and resolve complex device or service issues, assist with account security and access recovery, and use advanced tools to manage escalations.
• Help customers transfer contacts, emails, and media; reset passwords after credential verification; and activate and configure SIM or eSIM connectivity.
• Perform diagnostics, process returns and exchanges according to company policies, and assist with warranty claims and replacements.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders, completing handoffs, and identifying accessory or add-on upsell opportunities.
• Provide hands-on customer check-in and demonstrations of devices and features.
• Support store resets, maintain visual merchandising and product placement standards, and inspect back-of-house inventory for cleanliness, security, and proper placement.
• Facilitate quick device swaps and efficiently process equipment returns in compliance with company policies.
• Follow Comcast Operating Principles, own the customer experience, and promote digital options at each touchpoint.
• Learn and advocate for Comcast products, services, and digital tools; collaborate with teammates and participate in huddles, callbacks, and feedback loops.
• Drive results and operational excellence, support an inclusive culture, and act in the best interests of customers, teammates, communities, and investors.

Benefits

• Eligible employees receive benefits intended to support physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission, subject to the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED