Retail Service Associate

Comcast Resume•Memphis, TN

About The Position

The Retail Service Associate supports the store team in delivering a high-quality customer experience through mobile support, operational tasks, and transactions. The role serves as a technical and operational resource, maintains an orderly store environment, and helps customers use Comcast products and services confidently. Core mobile work includes device activation, customer education, troubleshooting, and escalations. When primary mobile activities are not occurring or the associate is on the sales floor, the role also supports customer check-in, merchandising, inventory readiness, and express transactions.

Requirements

High school diploma or GED.
0–2 years of relevant work experience.
Communication, critical thinking, and problem-solving skills.
Customer-focused approach, professional integrity, resilience, and self-motivation.
Teamwork, technical knowledge, and workplace organization.

Responsibilities

Activate new devices and bring-your-own devices on the network, and guide customers through tablet setup and connectivity options.
Activate and pair wearable devices and educate customers about relevant accessories and add-ons.
Demonstrate device features and capabilities and serve as a knowledgeable resource on technology and Comcast products.
Troubleshoot and resolve complex device or service issues, including account security, lost or stolen devices, and account access recovery.
Use advanced tools to manage escalations.
Help customers transfer contacts, email, and media; perform verified password resets; and activate or configure SIM and eSIM connectivity.
Perform in-depth device diagnostics and process returns, exchanges, warranty claims, and replacements according to company policies.
Keep devices, counters, accessories, and walkways clean, functional, and accessible.
Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders, completing handoffs, and identifying accessory or add-on upsell opportunities.
Provide hands-on device demonstrations during customer check-in.
Support store resets, merchandising, visual standards, product placement, and operational readiness.
Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
Facilitate quick device swaps and process equipment returns efficiently and in compliance with company policies.
Follow Comcast Operating Principles, own the customer experience, and promote digital options.
Learn and advocate for Comcast products, services, and digital tools; collaborate with teammates and participate in huddles, callbacks, and feedback loops.
Drive results and operational excellence while supporting an inclusive culture and acting in the interests of customers, teammates, communities, and investors.